Reference

Legal terms for your India account

Our Legal page puts account terms, privacy duties, cookie use, UPI, Paytm and PhonePe wallet records, and local-law access rules in one place before you open your account.

India access rulesPrivacy and cookiesUPI recordsAccount checks
0i7 Legal terms for your India account
CONTACT PATHS

Reach us about legal requests

Legal questions need a clear trail, so we keep separate contact paths for account access, privacy requests and payment-record concerns.

Account terms help Use this route when you need a clause explained, want to understand eligibility wording, or need a copy of the terms linked to your account activity. We respond with plain language and account-specific next steps.
Privacy request desk Send privacy requests here when you want to view, correct or ask about stored account data. We verify that the request is really from you before sharing records or changing personal details.
Payment record query Choose this path for legal questions about UPI, Paytm or PhonePe receipts tied to your wallet history. Share the transaction reference, date and amount so we can trace the record accurately.
DATA CARE

How we handle legal duties

Our legal process is built around traceable records, limited access and written responses. We keep account data only for business, security, tax, dispute and legal reasons, then remove or anonymise it when…

Account data scope

We collect the details needed to create, verify and run your account, such as contact data, login records and wallet activity. We do not ask for documents unless a security, payment or legal check needs them.

Cookie handling

Cookies help us keep sessions active, remember choices and detect suspicious access. You can manage browser settings, but blocking certain cookies may affect login, account security prompts or payment-record viewing.

Security checks

We may verify device signals, login patterns and payment references when account safety is at risk. These checks help us respond to unauthorised access claims without opening unrelated personal records.

Record retention

Wallet entries, support messages and identity checks are kept only for the period needed for legal, tax, dispute and security reasons. After that, we delete or anonymise records where the law allows.

Change requests

If your name, mobile number or email is wrong, ask us to correct it through the privacy request desk. We may request proof before editing records that affect account access or wallet history.

Lawful requests

If an authority makes a lawful request, we assess its scope before sharing account material. We aim to provide only the data required for that request and keep an internal record of the response.

Questions about your legal rights

This FAQ section explains the legal points you may need before opening or maintaining an account. It covers access rules, privacy requests, cookies, wallet records and contact steps in India. The answers are not personal legal advice, but they show how we handle requests inside our account process and when we may ask you for proof.

Access and eligibility depend on local law and are available only where local law permits. You are responsible for checking whether your location allows access before creating or using an account.

You can ask for account details we hold about you, including contact data, login records and wallet entries linked to your profile. We verify your identity before sharing anything to protect your account.

Contact the privacy request desk with the detail that needs correction and any proof we request. We may keep a record of the old value where legal, security or dispute reasons require it.

Payment records help us trace wallet activity, resolve disputes, handle chargeback questions and meet legal or tax duties. We use transaction references for checks and avoid sharing unrelated account data during a payment query.

You can ask us to delete data, and we will assess the request under applicable law. Some records may need to stay for security, dispute, tax or legal reasons before removal is possible.

Cookies are used for login sessions, preference storage, fraud checks and account security prompts. You can change browser settings, but certain account features may not work correctly if required cookies are blocked.

Use the contact path that matches your concern: account terms, privacy requests or payment records. Include your registered contact detail, the date involved and any relevant UPI, Paytm or PhonePe reference.